Frequently Asked Questions


Can I order personalization online?

Yes. Many styles can be personalized with your name and company logo online by using our Logo Center. There are, however, some personalization options that are not available online.

What if the personalization I want is not available online?

Not all of our personalization options and combinations are supported by our online ordering service. If the personalization you need is not offered online - please call us at 866-VESTIS1 (866-837-8471) and a personalization expert will help you place your order.

Where do I supply personalization information when ordering online?

Select the product you would like to order, if you would like to add embroidery, check the Add Embroidery box. Choose your color and click the Embroider Item box. On the next page you will be directed to add a log or text to your garment.

What if I do not want personalization?

When ordering do not check off the Add Embroidery button. After choosing your color, size and quantity click add Add To Cart

Checkout, Address, Delivery and Payment Information

How do I checkout after I finish shopping?

Click the "Shopping Cart" button on the top right navigation area (if you are not on a page which has a "Check Out" button). You will be walked through a series of commands:

  1. Enter or confirm Bill-To and Ship-To addresses
  2. If you have a coupon, you can enter it (no place to enter coupon)

Can I resume shopping or delete an item from my shopping cart at any time?

You can resume shopping, delete an item or visit another area of the site at any time prior to entering your credit card information. Your information will be saved.

How do I specify my delivery preference?

After entering your Bill-To and Ship-To information, click "Continue.? You will be brought to a Shipping Method page where you are asked for your shipping preference. Most of our parcels are shipped via UPS Ground, although Vestis also offers Priority Mail and Parcel Post. You may also select UPS 2 Day PM and UPS 1 Day PM. For all shipping methods, please allow for an in-house processing time before an order is shipped. Your order confirmation email will indicate when you should expect to receive your order. Please call us if you need your order sooner than the date provided. Fill in your preferred shipping method and then click the "Continue" button.

What are my payment options?

We accept Visa, Mastercard, American Express, and Discover Card. Please include your card number, as well as your card's expiration date. From this payment page you can also view your order summary and then submit your order. You may also enter a coupon at this time. Enter the coupon number in the box provided and click the "Redeem" button. If the coupon you entered has a discount for one or more of the products you are purchasing, you will see the price adjustment after clicking the "Redeem" button.

Is my order Secure?

Credit card information is gathered using your browser's Secure Mode. You may notice that your browser will display this form's page address beginning with "https://" instead of the usual "http://". The s stands for secure - and it means we're using the industry standard Secure Sockets technology to help ensure that your credit card information gets transmitted to us safely.

What if you don't use a browser that supports Secure Mode?

We recommend that you consider upgrading your browser to one that does. Excellent browsers are available from Microsoft or Mozilla, and others.

My Account Information

How do I register for My Account?

Registering is easy. Click on the "Sign In" link located on the top right navigation area. Simply pick a user name and password and then fill out our simple online form. That's it. We store your shipping and billing information on our secure server so you never have to re-enter it.

Will I be required to enter my username and password each time I use My Account?

No. If your computer accepts cookies, the system will remember your user name and password and you won?t need to sign in. To access your account, you can click on the Sign In link located at the top of any page on our site.

Why should I register? What are the benefits?

My Account is packed with features designed to make shopping on easier. Registering makes checkout easy. We store your shipping and billing information on our secure server so you never have to re-enter it. My Account also allows you to track orders, upload logos, access account history, view billing statements, contact your Account Representative and much more.

Do I have to register to place an order?

No. My Account is offered as a convenience to our customers.

How do I change my shipping, billing or email address settings?

Making changes is easy. Simply sign into your account and click the "My Account" link located on the top of any page. Click on the Edit Address link located below your shipping address information and enter your new address. Click the red "Submit" button located at the bottom of the form to save.

What do I do if I forget my username and password?

You may request email delivery of your account login credentials by following the steps below:

  1. Click on This Link
  2. Type your email address into the form where indicated
  3. Click the red "Submit" button
  4. Your password will be emailed to the address submitted on the form

What if I share a computer with someone in my home or office?

If you use a shared computer be sure to click ?Sign Off? on the My Account page when you finish shopping at This will clear all personal My Account information from the local computer.

Order Confirmation, Tracking and General Information

How do I know you received my order?

Once you have submitted your method of payment, you will see an Order Confirmation page. This page is formatted so that you can print and save it for your records. It will confirm all of the details that you have specified: billing and delivery information, as well as product and personalization options, quantities, and pricing.

Will I receive an email confirmation for my order?

Yes, once your order is received, you will be sent an email confirmation containing your order number. The order number is used to track your order through delivery. If you need to talk to us about your order, the order number will help us find your information as quickly as possible. If you do not have your order number, we can also use your name, address or phone number.

Can I check my order status online?

You can also use your order number online to check the status of your order anytime by clicking on the "Track Your Order" link on the top navigation area.

Can I track my order with a UPS tracking number?

If you would like to track your package, please send us an email at with the order number and we will email you the tracking number.

What if one of the items I ordered is on backorder?

Your order confirmation will include the date we expect you will receive each item. If an item is on backorder, we will include the expected date we will receive the merchandise at Vestis on your confirmation. If that date changes, we will contact you to let you know.

Does Vestis accept international orders?

Currently we only accept orders from the United States and Canada. Please email us at and we will contact you to process an international order.

Discounts and Tax Information

Why was I charged sales tax when you don't have a retail store in my state?

Vestis Services LLC complies with all Sales and Use Tax regulations

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Use Source Code from the yellow box on the back of your catalog

Go back to standard pricing (152179)
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